Diablo Analytical Support Resources

Diablo Analytical Help Desk

Diablo Analytical now uses web-based "help desk" software to provide support for our products and services. This software allows us to respond to support calls and requests more efficiently than using either e-mail or phone calls alone.

Note: Support for certain hardware and software products may require you to enter the product serial number when you submit your support call.

Help Desk Options

Log on via the web interface and submit a new support call or follow up on an open call. You will need to create a call tracking account in order to log on and use the system.
Send an e-mail with a description of your problem to our support e-mail address. An account will be created automatically for you, and your message will be entered into our support call tracking system.

You can use either the web interface or e-mail to communicate with our support technicians.

Frequently Asked Questions (FAQ)

Check our frequently asked question (FAQ) system to see if your question has already been answered.

GC-AED Sales, Support, and Service

Please contact Joint Analytical Systems for sales, support, and service of your GC-AED system:

Joint Analytical Systems (Americas) Inc.

134A Sandy Drive
Newark, Delaware 19713

Phone: +1 302-607-0088
Fax: +1 302-709-3146

www.jas-usa.com
info@jas-usa.com

The GC-AED E-mail Discussion List

Diablo Analytical hosts the GC-AED E-Mail discussion list