Diablo Analytical provides a number of resources to support our products and services. Our technical support personnel are available during our normal business hours of 8:00 AM to 5:00 PM Pacific Time.
Support Resources
Phone Support:
We provide phone support during our normal business hours of 8:00 AM to 5:00 PM Pacific Time.
Phone: (925) 755-1005
Fax: (925) 755-1007
Help Desk and E-Mail Support
- Log on via the web interface and submit a new support call or follow up on an open call. You will need to create a call tracking account in order to log on and use the system.
- Send an e-mail with a description of your problem to our support e-mail address: support@diabloanalytical.com. An account will be created automatically for you, and your message will be entered into our support call tracking system.
Support Forums
We have added Support Forums to help support our products. Post support questions and receive answers from other customers or from Diablo technical support personnel. The forums also include Frequently Asked Questions (FAQs) for many of our products.
Other Support Links:
Latest Announcements – View our latest announcements to see if there have been product updates that might address your question.
Software License Activation – visit our software license activation page to learn how to activate your software license, and submit an activation request using our activation request form.
GC-AED Sales, Support, and Service
GC-AED Sales, Support, and Service
Please contact Joint Analytical Systems for sales, support, and service of your GC-AED system:
| Joint Analytical Systems (Americas) Inc. 134A Sandy Drive Newark, Delaware 19713 Phone: +1 302-607-0088 Fax: +1 302-709-3146 |
